UPLEADWHEEL Return & Refund Policy

Last updated: October 26, 2026

At UPLEADWHEEL, we want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

1. Return Period

Eligible items may be returned within 30 days of delivery, subject to the conditions outlined in this policy.

2. Return Conditions

Returns for Reasons Other Than Product Quality Issues

For returns due to personal reasons, including ordering the wrong size or specifications or changing your mind, the product must be completely unused and in brand-new condition. Both the product and its original packaging must be brand new, undamaged, and complete.

Products that have been installed, mounted, driven on, used, damaged, or returned without their original packaging may not qualify for a return.

Please make sure you select the correct wheel size, bolt pattern, offset, and other specifications before placing your order.

Returns for Product Quality Issues

If you believe your product has a quality defect, please contact us as soon as possible with your order number, a description of the issue, and clear photos or other relevant evidence.

We will review the issue and discuss an appropriate resolution, which may include a repair, replacement, or refund, depending on the circumstances and applicable law.

3. How to Request a Return

UPLEADWHEEL does not publish a public return address. Customers must contact our customer service team and obtain return authorization before sending any item back.

Once a return request has been reviewed and approved, we will provide the appropriate return shipping address and instructions.

Please do not send returns to the business address listed on our website unless we have specifically authorized you to do so. We are not responsible for delays caused by items being sent to an incorrect or unauthorized address, subject to applicable law.

4. Custom Orders

Custom-made or specially ordered wheels may be subject to additional return restrictions, particularly for returns due to personal reasons. Please contact us before placing an order if you have questions about the return eligibility of a customized product.

Nothing in this section limits any rights you may have under applicable law.

5. Return Shipping Costs

Returns for Reasons Other Than Product Quality Issues

For returns due to personal reasons, including ordering the wrong size or specifications or changing your mind, the customer is responsible for all return shipping costs.

For orders that originally qualified for free shipping, the customer is also responsible for the original shipping cost paid by UPLEADWHEEL on the customer's behalf. Where permitted by applicable law, this amount may be deducted from the refund after the applicable shipping cost has been disclosed to the customer.

Returns for Product Quality Issues, Shipping Damage, or Incorrect Items

If the product has a verified quality issue, was damaged during shipping, or is different from the item ordered, please contact us for assistance before returning it. Responsibility for shipping costs and the available resolution will be determined based on the circumstances and applicable law.

6. Refunds

Once we receive and inspect a returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within 5–10 business days. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

For returns due to reasons other than product quality issues, any applicable original shipping costs and return shipping costs will be handled according to Section 5 and applicable law.

Original shipping charges may be non-refundable where permitted by applicable law.

7. Exchanges

Please contact our customer service team to ask about an exchange. Exchanges are subject to product availability, product condition, and the applicable return conditions.

8. Contact Us

For questions about returns or refunds, please contact us through the contact information provided on our website.